Introduction

This Privacy Policy explains how Rhysley Private Limited ("Rhysley", "we", "us", or "our") collects, uses, stores, shares, protects and otherwise processes Personal Information in connection with the Vodeon.ai mobile application, television application, website, distributor portal, device-management system, software features and related services (collectively, the "Platform").

Vodeon.ai is an AI-enabled OTT technology platform and media application. It enables independent channel providers, content providers, broadcasters, distributors and other authorized businesses (collectively, "Service Providers") to connect and manage their services and make authorized content available to their customers.

Rhysley provides the technology platform only. Rhysley does not provide, own, upload, produce, sell, broadcast, license or control the television channels, movies, programmes, live streams, video on demand libraries or other media content made available by a Service Provider.

By accessing or using the Platform — you acknowledge that your information may be processed as described in this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request that consent separately.

1. Scope and Roles

This Privacy Policy applies to End Users, Service Providers, distributor administrators, website visitors and other persons who interact with the Platform.

Depending on the context and applicable law, Rhysley may act as an independent data controller for information used to operate, secure, improve and support the Platform. For certain information entered or managed by a Service Provider, Rhysley may act as a service provider or data processor on behalf of that Service Provider.

Where an End User receives services through a Service Provider, that Service Provider may have its own privacy policy and may independently determine how certain customer information is collected and used. Requests relating to information controlled by a Service Provider may need to be directed to that Service Provider.

2. Definitions

User: an individual who accesses the Platform through an account or service managed by a Service Provider.

Service Provider: an independent channel provider, content provider, OTT operator, broadcaster, distributor, reseller, or other authorized business that connects and manages its services through Vodeon.ai.

Personal Information: information that identifies, relates to, describes, or can reasonably be linked with an identified or identifiable person.

Device: a supported mobile phone Android TV, television device, streaming device, tablet, computer, or other compatible equipment used to access the Platform.

3. Information We Collect

3.1 Information Provided by End Users

  • img Name, where provided
  • img Email address
  • img Mobile number, where provided
  • img Account or customer identifier
  • img Login credentials or authentication information
  • img Support requests and communications
  • img Ratings, favourites, reactions and other selections
  • img Information submitted through account, support, or feedback forms

3.2 Information Provided by Service Providers

  • img Business and legal name
  • img Business contact details
  • img Authorized representative and administrator information
  • img Customer account identifiers
  • img Device activation and allocation information
  • img MAC address and Device ID mappings, where technically available and legally permitted
  • img Service configuration and administrative records
  • img Support and compliance communications

3.3 Information Collected Automatically

  • img Device type and model
  • img Business contact details
  • img Authorized representative and administrator information
  • img Customer account identifiers
  • img Device activation and allocation information
  • img MAC address and Device ID mappings, where technically available and legally permitted
  • img Service configuration and administrative records
  • img Support and compliance communications

3.4 Viewing, Search and Interaction Information

  • img Content viewed or accessed
  • img Search queries
  • img Viewing history and continue-watching activity
  • img Genres, categories and content preferences
  • img Favourites or My List selections
  • img Ratings and reactions
  • img Live-channel and video-on-demand interactions
  • img Support and compliance Navigation and feature usage

3.5 AI-Powered Feature Information

  • img Viewing behaviour
  • img Search activity
  • img Ratings and favourites
  • img Selected genres and preferences
  • img Content interactions and usage patterns
  • img Information used to generate or improve automated recommendations, search results, categorization and content discovery

3.6 Information from Third Parties

  • img Information from Service Providers that manage End User accounts
  • img Information from hosting, analytics, crash-reporting, customer-support, security, payment and technology providers
  • img Information received in connection with legal, compliance, or intellectual-property complaints

4. How We Use Information

4.1 Provide and Operate the Platform

  • img Create, activate, authenticate and manage accounts
  • img Enable access across supported Device
  • img Provide account, subscription and Device-management functions
  • img Support Service Provider administration
  • img Deliver search, viewing, recommendation and navigation features
  • img Respond to customer and technical support requests

4.2 Personalization and AI Features

  • img Generate personalized recommendations
  • img Improve search and content discovery
  • img Remember preferences and favourites
  • img Adapt suggestions based on usage and interactions
  • img Improve automated classification and recommendation systems

4.3 Security, Fraud Prevention and Device Control

  • img Verify account and Device activity
  • img Enforce activation and Device limits
  • img Detect unauthorized access, credential sharing, or misuse
  • img Investigate suspicious activity
  • img Protect Platform systems, users and Service Providers

Analytics and Product Improvement

  • img Measure usage and feature performance
  • img Diagnose crashes and technical errors
  • img Improve stability, speed and compatibility
  • img Develop, test and enhance Platform features
  • img Understand service demand and user experience

4.5 Communications

  • img Send service, security, activation and account notices
  • img Respond to support and legal requests
  • img Communicate material changes to the Platform or policies
  • img Send marketing communications where permitted and subject to user choices

4.6 Legal and Compliance Purposes

  • img Comply with applicable laws, court orders and regulatory requirements
  • img Establish, exercise, or defend legal claims
  • img Investigate copyright, intellectual-property, security, or misuse complaints
  • img Enforce our Terms of Use and agreements
  • img Protect the rights, safety, property and integrity of Rhysley, users, Service Providers and third parties

5. Information Sharing and Disclosure

5.1 Service Providers and Distributors

Where an End User accesses Vodeon.ai through a Service Provider, certain account, Device, activation, subscription, support, technical and usage information may be shared with or made available to that Service Provider for service delivery, account management, Device activation, customer support, troubleshooting, fraud prevention and compliance.

5.2 Technology and Operational Vendors

We may share information with trusted vendors that provide cloud hosting, analytics, crash reporting, security, customer support, communications, payment, infrastructure and other operational services. These vendors are authorized to processing information — only for agreed purposes and subject to appropriate obligations.

5.3 Legal and Regulatory Disclosures

We may disclose information where required by law, legal process, court order, regulatory request or government authority or where reasonably necessary for protecting rights, safety, security and the integrity of the Platform.

5.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

5.5 With Consent or Direction

We may share information where you have given consent or directed us to do so.

6. No Sale of Personal Information

6.1 Rhysley does not sell Personal Information for monetary consideration. If applicable law defines sale or sharing more broadly, users may have additional rights described in Section 11.

7. Cookies and Similar Technologies

7.1 The website and web based portions of the Platform may use cookies, local storage, pixels, SDKs and similar technologies — to maintain sessions, remember preferences, measure usage, improve performance, support security and enhance recommendations.

7.2 Users may control certain cookie preferences through available settings or browser controls. Disabling certain technologies may affect Platform functionality.

8. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account and security records, supporting Service Providers, resolving disputes, enforcing agreements, preventing fraud and meeting legal obligations.

8.2

Retention periods may vary by information category, account status, Service Provider requirements, technical configuration, contractual obligations and applicable law.

8.3

When information is no longer required – we may delete, de-identify or anonymize it, unless retention is legally required or reasonably necessary for security, fraud prevention, backup management, dispute resolution, or enforcement.

9. International Data Transfers

9.1

The Platform and its service providers may operate in multiple countries. Personal Information may therefore be transferred to, stored in, or processed in countries other than the country in which it was collected.

9.2

Where required, we use reasonable contractual, organizational and technical safeguards to protect information during international transfers.

10. Data Security

10.1

Rhysley uses reasonable administrative, technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, destruction and disclosure.

10.2

Measures may include access controls, encryption where appropriate, monitoring, authentication, logging, secure development practices, backups and vendor controls.

10.3

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. Users and Service Providers are responsible for protecting passwords, administrator credentials and Devices.

11. Your Privacy Rights and Choices

11.1 Access and Correction

You may request access to or correction of Personal Information, subject to applicable law.

11.2 Account and Data Deletion

You may request deletion of your Vodeon.ai account and associated Personal Information through available account settings or through the designated deletion page: [Insert Account Deletion URL].

Where an End User account is controlled by a Service Provider – the request may also need to be submitted to that Service Provider.

Certain information may be retained where required or permitted for legal compliance, security, fraud prevention, billing, dispute resolution, enforcement or backup management.

11.3 Marketing Choices

You may opt out of certain marketing communications by using the unsubscribe option provided or by contacting us. Service, security and legal communications may still be sent.

11.4 Restriction, Objection and Portability

Depending on applicable law – you may have rights to object to or restrict certain processing, request portability, withdraw consent or lodge a complaint with a privacy authority.

11.5 Exercising Rights

Requests may be submitted using the contact details in Section 17. We may need to verify identity and may deny or limit requests where permitted by law.

12. Children's Privacy

12.1

Vodeon.ai is not specifically directed to children below the minimum age required by applicable law. Children may use the Platform only with the involvement, supervision and consent of a parent or legal guardian.

12.2

Service Providers are responsible for ensuring that their content, age ratings, parental controls and customer onboarding comply with applicable child safety and privacy requirements.

12.3

If you believe a child has provided Personal Information without appropriate authorization, please contact us so that we can take appropriate action.

13. Content and Service Provider Responsibility

13.1

All television channels, movies, programmes, live streams, video on-demand libraries, metadata and other media content accessible through the Platform are supplied and managed by independent Service Providers.

13.2

Rhysley does not determine the legal basis on which a Service Provider supplies content. Each Service Provider is solely responsible for obtaining all licences, permissions, broadcasting rights, distribution rights, consents and regulatory approvals required for the content and services it provides.

13.3

Rhysley may process complaint, account, technical and compliance information where necessary to investigate alleged misuse, copyright infringement, or other unlawful activity.

14. Third Party Services

14.1

The Platform may integrate with or rely on third-party services, SDKs, websites, APIs, hosting providers, analytics providers, crash-reporting services, payment providers and other technologies.

14.2

Those third parties may process information under their own terms and privacy policies. Rhysley is not responsible for the independent privacy practices of third parties that are not acting on our behalf.

15. Changes to This Privacy Policy

15.1

We may update this Privacy Policy to reflect changes in the Platform, technology, legal requirements or business operations.

15.2

Updated versions will be published with a revised Last Updated date. Where required by law — we will provide additional notice or request consent.

16. Governing Privacy Requirements

16.1

This Privacy Policy is intended to operate alongside applicable privacy and data-protection laws. Where mandatory law provides greater rights or protections, those requirements will apply.

17. Contact Us

17.1

For privacy questions, requests, complaints, or concerns, contact:

Company Rhysley Private Limited
Product Vodeon.ai
Registered Address [Insert Registered Address]
Privacy Email [Insert Privacy Email]
Support Email [Insert Support Email]
Website [Insert Website URL]
Privacy Policy URL [Insert Privacy Policy URL]
Account Deletion URL [Insert Account Deletion URL]

For privacy questions, requests, complaints, or concerns, contact:Important: Before publication, replace every bracketed field and confirm that this Privacy Policy matches the actual application code, backend data fields, SDKs, permissions, account-deletion process and Google Play Data Safety declaration. This document should be reviewed by qualified legal counsel for the jurisdictions in which the Platform is offered.